Every kit, Field Guide, and bundle we sell is hand-prepared at the time of order. Access codes are personalized to each named buyer or participant, and digital materials carry that person's name and email on every page. Because of that care, most of what we sell is final sale once it has been created, accessed, or shipped. The two exceptions are our standalone book and our mini reads, which are mass-printed and not personalized, and any item that arrives damaged or defective. The full breakdown is below.
1. Final sale items
The following are non-refundable and non-transferable, no exceptions for change of mind. We make this clear at checkout and in your confirmation email so there are no surprises.
- All digital products. The Family Edition (Digital), Core Digital Pass, Premium Digital Pass, eBook, and any future digital edition. Sold as instant-access goods.
- All Facilitator Kits and group purchases. The Core and Premium Facilitator Kits for RISE for Groups, along with any seats sold alongside them. Each kit is prepared with a facilitator-specific access code.
- All Field Guides, digital and printed. Each Field Guide is registered to one named participant. Once the participant list is submitted or an access code is generated, the seat is locked to that name and cannot be reassigned or refunded.
- The Whole House and any other bundle. Because a bundle includes at least one personalized or digital component, the bundle is final sale once any piece has been accessed, downloaded, or shipped.
- Curriculum with personalized access. The Core Curriculum, Premium Curriculum, and their Household editions ship with personalized digital access codes attached to the buyer. Final sale once shipped.
- Convention and in-person sales. Anything bought at our booth.
2. 14-day returns on standalone books and mini reads
The two exceptions to final-sale are the items we mass-print and do not personalize:
- Rise Up With Purpose (hardcover or softcover, sold as a standalone book)
- Mini Reads (individual titles or the 4-pack bundle)
You may return either within 14 days of delivery, as long as the item is unused and in its original, resalable condition. Email info@thebluesprintco.com with your order number to start a return. You cover the cost of return shipping; we recommend a tracked service, since we can only refund items we actually receive back.
3. Damaged, defective, or wrong items (always honored)
If anything you ordered arrives damaged, defective, or not what you ordered, regardless of whether it would otherwise be final sale, email info@thebluesprintco.com within 14 days of delivery with your order number and a photo. We replace it or refund it, and we cover the return shipping.
4. Subscriptions and memberships
Future memberships (such as The Table, when it launches) may be canceled at any time and will not renew at the next billing cycle. Past months are not refunded. Specific membership terms will be stated clearly at signup.
5. How refunds are issued
When a refund is approved (a qualifying 14-day book return, a damaged item, or a partnership cancellation per its terms), we issue it to your original payment method through Stripe or Square. Refunds usually appear within 5 to 10 business days, depending on your bank.
6. Partnership programs
Our school, work, and athletic program partnerships are custom engagements with their own written terms, agreed before the work begins. Those terms govern any cancellations or refunds for partnerships.
7. Questions
We are a family business and we read every message. If a situation is not covered here, email info@thebluesprintco.com with the details of your order and we will work with you in good faith.