We want you to feel confident ordering from us. Here is exactly how returns, refunds, damaged items, and convention sales work.
1. Physical products
You may return a physical product (a kit, book, or mini read) within 14 days of delivery for a refund, as long as it is unused and in its original, resalable condition. To start a return, email info@thebluesprintco.com with your order number.
2. Return shipping
For a change of mind, you cover the cost of return shipping. We recommend a tracked service, since we can only refund items we actually receive back. If an item arrives damaged, defective, or incorrect, we cover the return shipping (see section 5).
3. How refunds are issued
Once we receive and check your returned item, we issue your refund to your original payment method through Stripe or Square. Refunds usually appear within 5 to 10 business days, depending on your bank.
4. Digital products
Because the eBook and digital access are delivered instantly and cannot be returned, they are non-refundable once they have been downloaded or accessed. If you ever have trouble downloading or opening a digital product, email us and we will make it right.
5. Damaged, defective, or wrong items
If your order arrives damaged, defective, or not what you ordered, email info@thebluesprintco.com within 14 days of delivery with your order number and a photo. We will replace it or refund it, and we cover any return shipping.
6. Convention and in-person sales
Purchases made in person at a convention, conference, or event are final sale. We cannot accept returns or issue refunds on items bought at our booth. If an in-person item is damaged or defective, reach out and we will do our best to make it right.
7. Partnership programs
Our school, work, and athletic program partnerships are custom engagements with their own written terms, agreed before the work begins. Those terms govern any cancellations or refunds for partnerships.
8. Questions
We are a family business and we read every message. Email info@thebluesprintco.com and we will help.